Website Policy

Privacy Policy

This website including all its web applications and mobile apps does not automatically capture any specific personal information from general visitor (like name, phone number or e-mail address), that identify a visitor in individual capacity. If the website requests you to provide personal information, you will be informed for the particular purposes for which the information is gathered e.g. feedback , complaint form and adequate security measures will be taken to protect your personal information. We do not sell or share any personally identifiable information volunteered on the website site to any third party (public/private). Any information provided to this website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction. The intra-website gather certain information about the User, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited and information records updated etc . Municipal Corporation Of Delhi (MCD) does not make any attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

Hyperlink Policy

At many places in this website, you shall find links to other websites/portals. This links have been placed for your convenience. Municipal Corporation of Delhi (MCD) cannot guarantee that these links will work all the time and we have no control over availability of linked pages and on quality of data accessed.

Content Policy

Content Contribution, Moderation and Approval Policy

Following this policy, we provide a role based Content Management system. This CMS helps the website team in giving role specific access of administrator panel to different Users. The Web administrator will also be able to manage information specifically meant for internal use, which will be viewable to all members after the successful login. Admin can create the users by assigning him a particular role and Module to which functions of a particular user are limited. These roles are:

Content Review Policy

The web Administrator and the assigned Personnel’s will have the responsibility for periodically reviewing the content of the website in respect of their respective domains. A proper workflow would be followed before final updation of content on the website

Content Archival Policy

Following this policy we provide Archival Management to the Client which would be covering those content areas which needs to be put into Archives. This will help website team in ensuring that the expired content is removed from the main website. There will be an Archival System available on the Website, which will transfer the expired content in archives section as soon as it reaches expiry date. Archived Data will be available in each page along with search option to search data between 2 two given dates.

Security Policy

Website requires security clearance certificate before hosting any website in its data centre. The new website will be audited by Cert-in empanelled auditor and all the vulnerabilities will be fixed. Upon completion, security clearance certificate of cert-in empanelled auditor will be submitted.

Website Monitoring Policy

Under the Website Monitoring Policy, We monitor periodically to address and fix the quality and compatibility issues around the following parameters:

  • Functionality: All modules of the website are tested for their Functionality for their smooth working.
  • Performance: All important pages of the website are tested for the download time.
  • Broken Links: The website is thoroughly reviewed to rule out the presence of any broken links or errors.

Contingency Management

The presence of the website on the Internet and very importantly the site is fully functional all the times. It is expected of the Government websites to deliver information and services on a 24X7 basis. Hence, all efforts should be made to minimize the downtime of the website as far as possible.

In case of any defacement and data corruption, quick action needs to be taken by authorized personnel for the same.

Copyright Policy

Material featured on this website cannot be reproduce or hosted or published without prior approval and permission of the competent authority of the Municipal Corporation of Delhi (MCD). Even after obtaining permission for reuse of the material, it is not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorization to reproduce such material is must and be obtained from the departments/copyright holders concerned.